RETURN POLICY

Policy Terms: Our policy lasts for 7 days from the date of receipt, and is available for US customers only. No returns or exchanges are accepted for international customers. If 7 days have passed since you received your merchandise, unfortunately, we cannot offer you an exchange. 

How to Exchange: If you would like to exchange an item, we suggest that you place a new order for the item you want before exchanging your original purchase to ensure it is in stock. Alternatively, contact us at [email protected] before exchanging. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your exchange.

Item Condition: To be eligible for a return for exchange, your item must be unused, in the same condition that you received it, and in its original packaging with all original items included, such as accessories and boxes. If items are not returned within 7 days, we have the right to refuse them. We don't hold responsibility for what happens to the item after it gets worn.

Non-Returnable Items (Final & Sale Price):

Clothing and shoes (final price or sale price): No return, no exchange (exchange for sizing only). If not in stock, customers can exchange shoes only for other shoes, or a dress for another dress.

Accessories, bags, bed linens, hats, perfumes, soaps, candles, toys, and art: Not return, not refund, and not exchange.

Shipping & Delivery Times:

Orders are shipped if in stock or from Europe. Delivery takes approximately 2 business days within the US, and standard international shipping takes 3 to 4 weeks. Once your order is fulfilled and shipped, you will receive a shipment notification with a tracking number.

You will be responsible for paying your own shipping costs for returning your item to exchange. Shipping costs are non-refundable. Delivery times may vary depending on where you live.

If the company has given you free shipping, a discount, or tax waiver for your original, sale, or final price order and you now want to return it for an exchange, you will be charged the shipping price, discount, and tax from the original or sale order.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item, and the company is not responsible for the loss of return packages by a third party.

No Cancellation or Refund After Shipment: If the order has already shipped, the customer may not ask for a refund, exchange, or cancel the order.

Delivery & Postal Issues: We are not responsible for delays of the post office shipping or any third-party delivery service. Please contact us if you have not received your package or have other problems with it. If the post office delivers the item a few times, but the customer is not home, does not accept the package, does not go to accept it from a post office point, or the package was left at the door of the buyer — it is not our responsibility.

Refund Refusal: If a customer demands a refund, the company has the right to refuse the refund because, by policy, we offer only exchanges, and the customer was informed before placing the order and agreed to the rule policy.

Contact: We highly recommend contacting us at [email protected] with any problems so they can be resolved with friendliness.