RETURN AND EXCHANGE

Exchanges Only & No Refunds: We offer exchanges only and strictly do not give refunds. Every customer is informed of this beforehand and agrees to the company policy. To ensure fairness, all returned items undergo a thorough quality inspection. We can only process exchanges for items that are completely unworn, unwashed, and free of any alterations, stains, or strong odors (such as perfume, laundry detergent, or tobacco). Exchanges are strictly limited to items within the same product category (e.g., a dress can only be exchanged for another dress, not for shoes, bags, or accessories).

Policy Terms: Our policy lasts for 7 days from the date of receipt and is available for US customers only. No returns or exchanges are accepted for international customers. If 7 days have passed since you received your merchandise, unfortunately, we cannot offer you an exchange.

How to Exchange: If you would like to exchange an item, we suggest that you place a new order for the item you want before exchanging your original purchase to ensure it is in stock. Alternatively, contact us at [email protected] before exchanging. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your exchange.

Item Condition: To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging with all original items included, such as accessories and boxes. If items are not returned within 7 days, we have the right to refuse them. We don't hold responsibility for what happens to the item after it gets worn.

Items marked as "Final Sale" or "Clearance" in the product listing are strictly non-exchangeable and non-refundable. For all clothing and shoes purchased under these terms, no returns or exchanges will be accepted. Accessories, bags, bed linens, hats, perfumes, soaps, candles, toys, and art are also strictly Final Sale (not returnable, not refundable, and not exchangeable).

Shipping & Delivery Times:

Orders are shipped if in stock or from Europe. Delivery takes approximately 2 to 30 days. Once your order is fulfilled and shipped, you will receive a shipment notification with a tracking number.You will be responsible for paying your own shipping costs for returning your item to exchange. Shipping costs are non-refundable. Delivery times may vary depending on where you live.If the company has given you free shipping, a discount, or a tax waiver for your original, sale, or final price order and you now want to return it for an exchange, you will be charged the shipping price, discount, and tax from the original or sale order. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item, and the company is not responsible for the loss of return packages by a third party.

No Cancellation or Refund After Shipment: If the order has already shipped, the customer may not ask for a refund, exchange, or cancel the order.

Delivery & Postal Issues: We are not responsible for delays of the post office shipping or any third-party delivery service. Please contact us if you have not received your package or have other problems with it. If the post office delivers the item a few times, but the customer is not home, does not accept the package, does not go to accept it from a post office point, or the package was left at the door of the buyer — it is not our responsibility.

Refund Refusal: If a customer demands a refund, the company has the right to refuse the refund because, by policy, we offer only exchanges, and the customer was informed before placing the order, and agreed to the rule policy.

Contact: We highly recommend contacting us at [email protected] with any problems so they can be resolved with friendliness.